Question 1

Is Garnet a CRM or something more?

Accepted Answer

Garnet is a Business Operating System. CRM is one module — billing, inventory, payments, ledger, WhatsApp, marketing, analytics and AI are the rest, all sharing one database and one customer record. You stop paying for (and re-typing data into) 8 separate tools.

Question 2

Which modules are live today?

Accepted Answer

Live now: CRM & pipeline, WhatsApp + Instagram inbox, billing & invoicing with UPI QR, recurring billing, payments, ledger & outstanding, inventory/product master, catalog & storefront, marketing broadcasts, analytics & reports, AI assistant, automations and 19 integrations. Rolling out next: purchases, full accounting, POS, projects, HR and manufacturing — the module map on this page shows exactly what's live versus coming.

Question 3

Is my data shared with other companies?

Accepted Answer

No. Every customer runs their own private instance with its own database. Your data never co-tenants with anyone — that's the architecture, not a policy promise.

Question 4

Does it work with my existing WhatsApp number?

Accepted Answer

Yes — Garnet connects to the WhatsApp Business API and supports multiple numbers per instance, with voice notes, templates and WhatsApp Flows.

Question 5

Which AI models does it use?

Accepted Answer

Claude by default, with OpenAI, Gemini, Mistral, DeepSeek, Grok, OpenRouter and Together AI configurable per task. Your API keys, your choice of model for every job.

Question 6

Can the AI really talk in Hinglish?

Accepted Answer

Haan, bilkul. Tone, language and handoff rules are configurable in the Bot Builder — the AI matches how your customers actually chat.

Question 7

What about GST and Tally?

Accepted Answer

GST invoices with UPI QR codes are built in as branded PDFs; Tally ERP syncs two-way — parties and items come in, orders go out as vouchers.

Question 8

Can I white-label it?

Accepted Answer

Yes — rename the app and upload your own logo and favicon from Settings. Enterprise plans go further with dedicated deployment options.

Question 9

Do you have an API?

Accepted Answer

A full REST API with keys, a sandbox mode, cursor pagination and HMAC-signed webhooks covering 25+ events. There's an MCP endpoint too.

Question 10

How long does setup take?

Accepted Answer

The onboarding wizard connects WhatsApp, imports your catalog and configures the AI bot — most businesses are live within a day.

Where your customers already are.

What's inside

Connected to the rest of the OS

Ready to run your business on one platform?

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